In a city with only 13 ambulances for two million inhabitants, Krassi, Mila and Plamen are this documentary’s unlikely heroes: heavy smokers with a sense of humor, always trying to save the lives of others in a broken system.

Propelling us right into the center of the action by following three medics in an ambulance (shot over two years), this cinema-verité style, award-winning documentary is as gripping as a thriller, yet doubles as a delicate character study. The human consequences of a health service in crisis.