FAQ

New MUBI Experience

We're rebuilding and redesigning MUBI, and as we make this change, we’ve been reimagining each aspect of the site, to see how to best fit it into a new interface. During this time of transition, a lot of the features you love (and we love too) will not be available immediately. Most of them will be coming back, sooner rather than later, and in newer, simpler, more dynamic forms. The site you see today is just the beginning: features old and new will be (re)introduced in the coming weeks and months. We know you've put a lot of love into your contributions at MUBI, and we want to make sure you have full access to all your data on the site, whether or not the feature you have been using is currently integrated into the new experience.

See below for how to access your data and learn about the current status for features you may find changed or missing:

Forum

The forum has not been updated and integrated into the new design, but it is live and full of debate here. At this time, users that registered an account on MUBI after the 8th of January 2014 won't be able to post in the forum, only previously existing users. If you are a new user who wants to contribute to the forum discussion, send an email to support@mubi.com.

Rebuilt features

About Me: The new section has a shorter length limit: 160 characters. The desire for more expression is something we very much understand, and we're discussing long-form options as we bring more features to the site.

Features on hold

The following features are currently on hold as we evaluate how they can be rebuilt and integrated into our new platform: Wall Posts Style, Cast & Crew pages, Favorite Button, Festivals, and People.

Discontinued features

The following features have been discontinued: Inbox (preserved and accessible here) and Garage. If you want to save your Inbox, Wall Posts, and Garage activity, we are working on providing tools to facilitate this backup. Before we make the data inaccessible, we will provide advance warning in order for you to take action.

Devices

ON WHICH DEVICES AM I ABLE TO ENJOY MUBI’S FILMS?
In addition to our website, MUBI has launched around the world on iOS devices, as well as Samsung TVs, Sony Bravia devices, Android tablets, and PS3s in select territories—with more to come! To see what’s available in your area, visit mubi.com/plaforms. For more informaton, click the relevant device: IOS, Sony Bravia, Samsung TV.
WILL MUBI BECOME AVAILABLE ON KINDLE OR ROKU?
We are always on the lookout to expand our service to new platforms and we will be adding more devices soon. Keep an eye out on our Twitter and Facebook account for official announcements!
WHERE CAN I FIND MORE INFORMATION ABOUT MUBI ON SONY BRAVIA?
You can find out more about MUBI on your Sony Bravia at mubi.com/bravia.
WHERE CAN I FIND OUT MORE INFORMATION ABOUT YOUR iOS APP?
You can find our iOS application at http://itunes.com/apps/mubi.
WHERE CAN I FIND OUT ABOUT YOUR PLAYSTATION® APP?
You can find out more about our PlayStation® application at mubi.com/playstation.
WHERE CAN I FIND MORE INFORMATION ABOUT MUBI ON SAMSUNG?
You can find out more about MUBI on your Samsung device at mubi.com/samsung.

General

I WATCH FILMS ON MUBI IN THE UK, BUT I'M VISITING FRANCE AND THERE ARE DIFFERENT FILMS PLAYING! WHAT'S THE DEAL?
The rights to show even a single film are often divided all around the world by different distributors and territories, making it very difficult to show the exact same movie in every country at once. Additionally, as a curated cinema, each country's selection is tailored for the local audience, so the more countries you visit, the bigger variety of films you can watch!
IN HOW MANY COUNTRIES CAN I WATCH FILMS ON MUBI?
You can stream and download movies in over 200 countries around the world.
ARE MOVIES AVAILABLE TO WATCH IN HD?
Whenever possible, absolutely. Good HD transfers of many classic and international films sadly don’t exist yet, but we make a film available in HD if we can. While viewing on the web, you can select between different resolutions on the right side of the playback bar.
HOW CAN I WATCH FILMS?
By choosing one of our subscription plans! MUBI is a subscription service which offers monthly, half-year, and year-long access to our rotating selection of curated movies. The longer you sign up for, the more money you save each month!
WHAT KIND OF FILMS DOES MUBI SHOW?
We show the best of international cinema. This means a wide-ranging but carefully selected group of films that fall into any number of categories, from art-house, documentary and independent films, to contemporary award-winners, our favorite Hollywood classics, and experimental shorts.
IS MUBI ONLY ABOUT SHOWING FILMS?
No, there's much more! MUBI serves as a one-stop global meeting place for cinema culture. That means we let users watch films, read articles and news about international cinema on our online magazine the Notebook, review and rate films, and discuss and share their love for cinema with our international community.
DO I NEED TO BE A SUBSCRIBER TO USE MUBI'S WEBSITE?
Anyone can register for MUBI for free. With a free account you can review and rate films, and discuss and share your love for cinema with our international community of film lovers.
WILL MOVIES HAVE SUBTITLES IN MY LANGUAGE?
MUBI is increasingly expanding its language options. Currently we have localized platforms in United States, Canada, Australia, New Zealand, United Kingdom, France, Germany, Ireland, Italy, Norway, the Netherlands, Mexico and Turkey. In other countries around the world, many films will simply be subtitled in English, but we're working hard to expand this list.
CAN I USE THE SAME SUBSCRIPTION WHEN I TRAVEL TO OTHER COUNTRIES?
Yes, a MUBI subscription is a passport to our worldwide cinema platform! Each country has a different film selection, and local languages and subtitles vary from country to country.
WHAT IS MUBI?
MUBI is a curated online cinema where you can watch, discover, and share great movies. Our film experts hand-pick cult, classic, independent, and award-winning movies for you to watch on multiple devices at home and on the go. We also bring you editorial coverage of what’s new in cinema culture, and let you share your passion for film and meet others who love it just as much as you.
WHY AREN'T ALL THE FILMS LISTED ON MUBI.COM AVAILABLE TO WATCH?
We have a film database where we aim to list every movie ever made, regardless of whether or not it’s currently playing on MUBI, for our international community to rate, review, discuss, and share. While the number of films in our database is close to 200,000, our curated online cinema shows 30 movies in any given time and place.
WHAT MAKES MUBI SPECIAL?
MUBI picks films we love and think you’ll love too. We program festival gems and hard-to-find masterpieces, collaborate with film festivals and our favorite directors, and bring a world of cinema to your computer, mobile devices, and home theater.
I'M AN AMERICAN LIVING IN SPAIN, VACATIONING IN GERMANY, BUT CURRENTLY IN ITALY. WHY IS THE WEBSITE NOW IN A DIFFERENT LANGUAGE?
MUBI is automatically displayed in the local language. To change your language settings, just go to your account settings and click on the subheading labeled "Language." There, you can choose to view the site in either English, French, Italian, German, Spanish, Portuguese, or Dutch, with more to come!
IS THERE A WAY TO TRY MUBI OUT?
Absolutely! We offer a free trial precisely so you can take MUBI for a spin. For web users, you can sign up for a trial at mubi.com/trial. If you decide you don't want it right now, just cancel anytime before the trial ends.

Payment & Subscriptions

HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel your subscription at any time at mubi.com/subscription. If you've purchased a plan, you can cancel, and the system will still preserve any remaining time you've already paid for.
HOW DO YOU HANDLE CREDIT CARD INFORMATION?
All credit card transactions are completed by Authorize.net, a reputable provider. Your billing information is transmitted using a secure Internet connection (SSL), certified by GeoTrust. We’re a friendly bunch, and we want to make you happy, so we work hard to make sure you have a safe shopping experience.
I STILL HAD CREDIT ON THE OLD VERSION OF THE SITE. WHAT'S HAPPENED TO IT?
Don't worry, none of your credit has been erased. Since we moved from a pay-per-view model to pure subscriptions, we no longer sell new credits. But all old credit is still stored in your account, and it can be used to purchase a subscription. Please be advised that this credit CANNOT be used for purchases made on the iPad, PlayStation®, or Android platforms. This is because those transactions are done through Apple, Sony, and Google Play. If you'd like to redeem your credit for a subscription, please do so online at mubi.com, and it will still work on your handheld as well.
CAN I PAY FOR MUBI WITH EC?
MUBI does not support EC at this time.
HOW CAN I PAY FOR A MUBI SUBSCRIPTION?
MUBI currently only supports credit and debit cards.
CAN I PAY FOR MUBI WITH PAYPAL?
MUBI does not support PayPal at this time.
HOW DO I CHANGE MY CREDIT CARD INFO?
Just go to mubi.com/subscription, scroll down to "Payment Info", and click "Update Credit Card."

Problems and Support

WHEN I TRY TO SIGN IN TO MUBI.COM, THE WEBSITE SAYS I NEED TO ACTIVATE MY ACCOUNT. WHAT CAN I DO?
MUBI sends out an activation email immediately after you first sign-up. Sometimes, this ends up in your spam folder, but if you're having any trouble, please contact us at support@mubi.com and we can fix it right away.
WHO CAN I CONTACT IF MY QUESTION ISN'T ANSWERED HERE?
If you have any questions, problems, or concerns, please contact us at mubi.com/support, and our team will be happy to help!
I SEEM TO HAVE FORGOTTEN MY PASSWORD FOR MUBI.COM. WHAT DO I DO?
For resetting your password, simply visit mubi.com/forgot_password.
WHAT ARE THE SYSTEM REQUIREMENTS FOR MUBI.COM?
Our videos are encoded to preserve quality. We would recommend:
  • A Broadband internet connection above 5mbps
  • At least 2 GB RAM
  • At least 2 GHz processing power
  • The latest version of Flash. (If you don't have it, you can download it for free here.

If you're still having trouble loading or playing the film, please write in via mubi.com/support, letting us know your country and the title of the film, and our team will get back to you as soon as possible.
I HAVE A NEW EMAIL ADDRESS. HOW DO I UPDATE MY MUBI ACCOUNT?
Easily! Users can change email, password and even username. Simply head over to mubi.com/account and change your personal info there.