FAQ

New MUBI Experience

We're rebuilding and redesigning MUBI, and as we make this change, we’ve been reimagining each aspect of the site, to see how to best fit it into a new interface. During this time of transition, a lot of the features you love (and we love too) will not be available immediately. Most of them will be coming back, sooner rather than later, and in newer, simpler, more dynamic forms. The site you see today is just the beginning: features old and new will be (re)introduced in the coming weeks and months. We know you've put a lot of love into your contributions at MUBI, and we want to make sure you have full access to all your data on the site, whether or not the feature you have been using is currently integrated into the new experience.

See below for how to access your data and learn about the current status for features you may find changed or missing:

Forum

The forum has not been updated and integrated into the new design, but it is live and full of debate here. At this time, users that registered an account on MUBI after the 8th of January 2014 won't be able to post in the forum, only previously existing users. If you are a new user who wants to contribute to the forum discussion, send an email to support@mubi.com.

Rebuilt features

About Me: The new section has a shorter length limit: 160 characters. The desire for more expression is something we very much understand, and we're discussing long-form options as we bring more features to the site.

Features on hold

The following features are currently on hold as we evaluate how they can be rebuilt and integrated into our new platform: Style, Cast & Crew pages, Favorite Button, Festivals, and People.

Discontinued features

The following features have been discontinued: Inbox, Walls and Garage. If you want to save your Inbox or Wall Posts, you can export your data here:

Export data

Before we make the data inaccessible, we will provide advance warning in order for you to take action.

General

WHAT IS MUBI?
MUBI is a curated online cinema where you can watch, discover, and share great movies. Our film experts hand-pick cult, classic, independent, and award-winning movies for you to watch on multiple devices at home and on the go. We also bring you editorial coverage of what’s new in cinema culture, and let you share your passion for film and meet others who love it just as much as you.
WHAT KIND OF FILMS DOES MUBI SHOW?
We show the best of international cinema. This means a wide-ranging but carefully selected group of films that fall into any number of categories, from art-house, documentary and independent films, to contemporary award-winners, our favorite Hollywood classics, and experimental shorts. You can find our current line-up here.
IS MUBI ONLY ABOUT SHOWING FILMS?
No, there's much more! MUBI serves as a one-stop global meeting place for cinema culture. Just like our users Kenji, Duncan and Ally, you can review and rate movies, and discuss and share your love for cinema with our international community. Our online magazine the Notebook also offers you the latest articles and news regarding international cinema.
DO I NEED TO BE A SUBSCRIBER TO USE MUBI'S WEBSITE?
Anyone can register for MUBI for free. With a free account you can follow other users, search and discover films in our database, review and rate films, add any film to your watch list and favorites, as well as create lists of your own. In other words, by creating an account you are joining our global community of film lovers wherein you can discover wonderful movies.
WHY AREN'T ALL THE FILMS LISTED ON MUBI.COM AVAILABLE TO WATCH?
We have an interactive film database where we aim to list every movie ever made, regardless of whether or not it’s currently playing on MUBI. The number of films in our database is growing daily through our communities contributions, whereas our curated online cinema sticks to providing you with a constantly rotating selection of 30 movies in any given time or place.
HOW CAN I WATCH FILMS?
By choosing one of our subscription plans! We offer monthly and yearly plans, so you can enjoy our rotating selection of curated movies. The longer you sign up for the more you save! You can find more information here.
IS THERE A WAY TO TRY MUBI OUT?
Absolutely! We offer a free web trial precisely so you can take MUBI for a spin. You can sign up for a trial here. If you decide to cancel anytime during the trial, don't worry– we won't charge you.
ARE MOVIES AVAILABLE TO WATCH IN HD?
Whenever possible, absolutely. While good high definition versions of many classic and international films sadly don’t exist yet, we make our films available in HD if we can. While viewing on the web, different resolutions are selectable on the right side of the playback bar. On other platforms, MUBI will try to offer you the best quality depending on your internet connection.
AM I ABLE TO DOWNLOAD THE FILMS TO MY COMPUTER?
Unfortunately, no. However, you can temporarily download our films via our Android and iOS mobile apps and keep them on your device for a 7-day period for offline viewing.
IN HOW MANY COUNTRIES CAN I WATCH FILMS ON MUBI?
You can stream and download movies in over 200 countries around the world. Every country has it's own unique line-up as the rights to show even a single film are often divided by different distributors and territories, making it very difficult to show the same movies in every country at once. This in turn allows us to tailor each country's selection for the local audience.
CAN I USE THE SAME SUBSCRIPTION WHEN I TRAVEL TO OTHER COUNTRIES?
Yes, a MUBI subscription is a passport to cinema so you can enjoy our films wherever you are in the world! However, please note that the available audio and subtitles can vary from country to country.
WILL MOVIES HAVE SUBTITLES IN MY LANGUAGE?
Currently the service is localized within the United Kingdom, France, Germany, United States, Mexico and Turkey. In other countries around the world, the service and user interface will be offered in English, but we're working hard to change this by expanding the audio and subtitle options so that all users can enjoy films in their local language.
I'M ON VACATION IN ANOTHER COUNTRY... WHY IS THE WEBSITE NOW IN A DIFFERENT LANGUAGE?
MUBI is automatically displayed in the local language of the country you are connecting from. To change your language settings, just go to your account settings here, and click on the drop down menu labeled "Choose your language." There, you can choose to view the site in either English, French, German, Spanish and Turkish.
WHAT MAKES MUBI SPECIAL?
Every day our film experts introduce you to a film they love and you have a whole month to watch it, so there will always be 30 extraordinary films for you to enjoy. We also program festival gems and hard-to-find masterpieces, collaborate with film festivals and our favorite directors, and bring a world of cinema to your computer, mobile devices, and home theater.
I'M UNABLE TO FIND A FILM IN YOUR DATABASE! HOW CAN I ADD IT?
For the time being, you can submit a film to the database by submitting it here. If you would like to submit changes to a pre-existing page you can do so here. Submissions typically take 48 hours to process, so please don't expect your submission to appear immediately!

Devices

ON WHICH DEVICES AM I ABLE TO ENJOY MUBI’S FILMS?
In addition to being able to watch movies on our website, MUBI is available around the world on iOS and Android devices, SAMSUNG and Sony BRAVIA TVs, as well as on the Sony PlayStation 3 and PlayStation 4 in select territories - with more platforms to come! To see what devices MUBI is available on in your country please visit mubi.com/about. For more specific device information, click the relevant device: Android, iOS, Sony BRAVIA, SAMSUNG TV.
WHERE CAN I FIND OUT MORE INFORMATION ABOUT YOUR iOS APP?
You can download our iOS application for free here.
WHERE CAN I FIND MORE INFORMATION ABOUT MUBI ON ANDROID?
You can download our Android mobile & Android TV application for free here.
WHERE CAN I FIND OUT ABOUT YOUR PLAYSTATION® APP?
You can access the PlayStation FAQ directly on your PlayStation 3 and PlayStation 4.
I'VE DOWNLOADED THE MUBI APP ON MY PLAYSTATION® BUT I AM UNABLE TO ACCESS MY EXISTING MUBI ACCOUNT THROUGH THE PLAYSTATION® APP. WHAT SHOULD I DO?
If your PSN email address differs from the email address associated with your current MUBI account then we will need to merge your accounts. Please just contact us at support@mubi.com and we'll gladly help you out!
CAN I STREAM FILMS TO MY TV?
Yes, you can! With our iOS App you can use AirPlay to stream films to your Apple TV, and our Android App allows you to play films to your TV via Chromecast. Simply download the MUBI App on your phone or tablet to get started! We also have a MUBI app for Samsung Smart TV, Android TV and Amazon Fire TV.
I'VE SUBSCRIBED BUT I'M UNABLE TO ACCESS MY MUBI ACCOUNT ON THE PLAYSTATION APP. HOW DO I DO THIS?
You likely need your accounts merged. Please contact us at support@mubi.com.
WHERE CAN I FIND MORE INFORMATION ABOUT MUBI ON SAMSUNG?
You can find out more about MUBI on your SAMSUNG device here.
I AM NOT ABLE TO ACTIVATE MY SAMSUNG TV WITH THE ACTIVATION CODE THAT APPEARS. WHAT DO I DO?
While logged into your account via your computer, please head over to the activation page here and enter the code you see on your TV. This will sync activate TV with your MUBI account. Additional information about activating your MUBI account on your TV can also be found at our Samsung dedicated page.
WILL MUBI BECOME AVAILABLE ON ROKU AND APPLE TV?
We are always on the lookout to expand our service to new platforms and we will be adding more devices soon. Keep an eye out on our Twitter and Facebook account for official announcements!

Payment & Subscriptions

HOW CAN I PAY FOR A MUBI SUBSCRIPTION?
MUBI currently supports payment via PayPal and the following credit and debit cards: American Express (USA only), Master Card, Maestro and VISA. We also accept VISA debit cards except for VISA Electron.
CAN I CHANGE MY PLAN?
Yes, absolutely! If you subscribed through the web, simply click here and choose 'Change Plan'. If you subscribed through iOS, Android, Amazon or PlayStation, you'll need to update your plan on respective devices/stores.
HOW DO I CANCEL MY WEB BASED SUBSCRIPTION?
You can cancel your subscription at any time at mubi.com/subscription. If you've purchased a plan, you can cancel, and the system will still preserve any remaining time you've already paid for.
I HAVE A NEW EMAIL ADDRESS. HOW DO I UPDATE MY MUBI ACCOUNT?
Easily! Users can change email, password and even username. Simply head over to your account settings and change your personal info there.
HOW DO YOU HANDLE CREDIT CARD INFORMATION?
All credit card transactions are completed by Braintree, a PayPal subsidiary. Your billing information is transmitted using a secure Internet connection (SSL), certified by GeoTrust. We’re a friendly bunch, and we want to make you happy, so we work hard to make sure you have a safe shopping experience.
CAN I PAY FOR MUBI WITH EC?
Unfortunately, it is not possible to pay with EC (Electronic Cash) Debit Cards and it is not on our roadmap at this time.
CAN I PAY FOR MUBI WITH PAYPAL?
We're glad to announce that MUBI now accepts PayPal payments. To subscribe via PayPal please just make sure to select this as your payment method when initiating your subscription here.
HOW DO I CHANGE MY CREDIT CARD INFO?
Just go to mubi.com/subscription, scroll down to "Payment Info", and click "Update Credit Card."

Problems and Support

WHEN I TRY TO SIGN IN TO MUBI.COM, THE WEBSITE SAYS I NEED TO ACTIVATE MY ACCOUNT. WHAT CAN I DO?
MUBI sends out an activation email immediately after you first sign-up. Sometimes, this ends up in your spam folder, but if you're having any trouble, please contact us at support@mubi.com and we can fix it right away.
I SEEM TO HAVE FORGOTTEN MY PASSWORD FOR MUBI.COM. WHAT DO I DO?
For resetting your password, simply visit mubi.com/forgot_password.
WHAT ARE THE SYSTEM REQUIREMENTS FOR MUBI.COM?
Our movies are encoded to ensure the most optimal viewing experience. To take advantage of this, we would recommend: A minimum Internet connection of 5 Mbps (10 Mbps for HD Viewing) At least 2 GB RAM At least 2 GHz processing power The latest version of Flash. (If you don't have it, you can download it for free here.) If you're still having trouble loading or playing the film, please write to us at support@mubi.com, letting us know your country and the title of the film. Our team will get back to you as soon as possible.
WHO CAN I CONTACT IF MY QUESTION ISN'T ANSWERED HERE?
If you have any questions, problems, or concerns, please contact us at mubi.com/support, and our team will be happy to help!