FAQ

New MUBI Experience

We're rebuilding and redesigning MUBI, and as we make this change, we’ve been reimagining each aspect of the site, to see how to best fit it into a new interface. During this time of transition, a lot of the features you love (and we love too) will not be available immediately. Most of them will be coming back, sooner rather than later, and in newer, simpler, more dynamic forms. The site you see today is just the beginning: features old and new will be (re)introduced in the coming weeks and months. We know you've put a lot of love into your contributions at MUBI, and we want to make sure you have full access to all your data on the site, whether or not the feature you have been using is currently integrated into the new experience.

See below for how to access your data and learn about the current status for features you may find changed or missing:

Forum

The forum has not been updated and integrated into the new design, but it is live and full of debate here. At this time, users that registered an account on MUBI after the 8th of January 2014 won't be able to post in the forum, only previously existing users. If you are a new user who wants to contribute to the forum discussion, send an email to support@mubi.com.

Rebuilt features

About Me: The new section has a shorter length limit: 160 characters.

Features on hold

The following features are currently on hold as we evaluate how they can be rebuilt and integrated into our new platform: Lists (preserved and accessible here), Wall Posts your profile Favorites films you want to watch and Style, Cast & Crew pages, Favorite Button, Festivals, Cinemas & Programs, and People.

Discontinued features

The following features have been discontinued: Inbox (preserved and accessible here) and Garage (preserved and accessible here). If you want to save your Inbox, Wall Posts, and Garage activity, we encourage you to backup your data through the links provided. We are working on providing tools to facilitate this backup. Before we make the data inaccessible, we will provide advance warning in order for you to take action.

General

WHAT IS MUBI?
MUBI is a curated online cinema where you can watch, discover and share great movies. Our film experts hand-pick cult, classic, independent, and award-winning movies for you to watch on multiple devices at home and on the go. We also bring you editorial coverage of what’s new in cinema culture, and let you share your passion for film and meet others who love it just as much as you.
WHAT MAKES MUBI SPECIAL?
MUBI hand-picks films we love and think you’ll love too. We find festival gems, undistributed and undiscovered great movies, collaborate with film festivals and our favorite directors, and do much more to bring you a world of cinema the others don't. What MUBI shows (and loves) may sometimes overlap with what’s available elsewhere. We like Netflix, too! We stand alone with our uniq
WHAT KIND OF FILMS DOES MUBI SHOW?
We show the best of international cinema. This means a wide-ranging, but carefully selected group of films that fall into any number of categories, from art-house, documentary and independent films, to contemporary award-winners, our favorite Hollywood classics, and experimental shorts.
IN HOW MANY COUNTRIES CAN I WATCH MOVIES ON MUBI?
You can stream and download movies in 230 countries around the world.
ARE MOVIES AVAILABLE TO WATCH IN HD?
When a film is available in HD, yes, absolutely. Good HD transfers of many classic and international films sadly don’t exist yet, but we make a film available in HD whenever we can. While viewing on the web, you can select between different resolutions on the right side of the playback bar.
DO I NEED TO BE A SUBSCRIBER TO USE MUBI'S WEBSITE?
Anyone can register for MUBI for free. With free account you can review and rate films, and discuss and share your love for cinema with our international community.
IS MUBI ONLY ABOUT SHOWING FILMS?
No way! MUBI serves as a one-stop global meeting place for cinema culture. That means we let users watch films and trailers, read articles and news about international cinema, review and rate films, and discuss and share your love for cinema with our international community.
WHY AREN'T ALL THE FILMS LISTED ON MUBI AVAILABLE TO WATCH?
We have a film database where we aim to list every movie ever made—regardless of whether or not it’s currently playing on MUBI—for our international community to rate, review, discuss, and share. So the number of films in our database is close to 200,000, our curated online cinema shows 30 movies at any given time.
HOW CAN I WATCH FILMS?
By choosing one of our subscription plans! MUBI is a subscription service which offers monthly, half-year, and year-long access to our rotating selection of curated movies. The longer you sign up for, the more money you save each month!
IS THERE A WAY TO TRY MUBI OUT?
Absolutely! We offer a free trial precisely so that you can take MUBI for a spin!
CAN I USE MUBI WHEN I TRAVEL TO OTHER COUNTRIES?
Yes, a MUBI subscription is a passport to our worldwide cinema platform! Each country has a different film selection, and local languages and subtitles vary from country to country.
I WATCH FILMS ON MUBI IN THE UK, BUT I'M VISITING FRANCE AND THERE ARE DIFFERENT FILMS PLAYING! WHAT'S THE DEAL?
The rights to show even a single film are divided all around the world by companies, countries, and territories—making it very difficult to show the exact same movie in every country at once. Additionally, as a curated cinema, each country's selection is hand-picked for the audience there. The more countries the visit, the bigger variety of films you can watch!
WILL MOVIES HAVE SUBTITLES IN MY LANGUAGE?
In your country of residence, you will be able to enjoy MUBI with the subtitles in the local language. MUBI is increasingly expanding its localized language options, and have localized platforms in: United States, Canada, Australia, New Zealand, United Kingdom, France, Germany, Ireland, Italy, Norway, and Turkey. Other countries around the world will mostly have films subtitled in English.
I'M AN AMERICAN LIVING IN SPAIN, VACATIONING IN GERMANY, BUT CURRENTLY IN ITALY. WHY IS THE WEBSITE NOW IS IN A DIFFERENT LANGUAGE?
Indeed there is! We have a new customizable language option. Just go to your account settings and click on the subheading labeled "Language." There, you can choose to view the site in either English, French, Italian, German, Spanish, Portuguese, or Dutch—and we have more languages in the works!

Devices

ON WHICH DEVICES AM I ABLE TO ENJOY MUBI’S FILMS?
In addition to our website, MUBI has launched around the world on iOS devices, as well as Samsung TVs, Sony Bravia devices, and PS3s in select territories—with more to come! To see what’s available in your area, visit mubi.com/plaforms. For more informaton, click the relevant device: iOS, Sony Bravia, Samsung TV.
WHERE CAN I FIND OUT ABOUT YOUR PLAYSTATION 3 APP?
You can find out more about our PlayStation 3 application here.
WHERE CAN I FIND OUT MORE INFORMATION ABOUT YOUR iOS APP?
You can find our iOS application here.
WHERE CAN I FIND MORE INFORMATION ABOUT MUBI ON SAMSUNG?
You can find out more about MUBI on your Samsung device here.
WHERE CAN I FIND MORE INFORMATION ABOUT MUBI ON SONY BRAVIA?
You can find out more about MUBI on your Sony Bravia here.
WILL MUBI BECOME AVAILABLE ON ANDROID OR KINDLE?
We are always on the look out to expand our service to more platforms and we will be adding more devices soon. Keep an eye out on our Twitter and Facebook account for official launch dates and info!

Payment & Subscriptions

HOW CAN I PAY FOR A MUBI SUBSCRIPTION?
MUBI currently only supports credit and debit cards.
CAN I PAY FOR MUBI WITH PAYPAL?
MUBI does not support PayPal at this time.
CAN I PAY FOR MUBI WITH EC?
MUBI does not support EC at this time.
HOW DO YOU HANDLE CREDIT CARD INFORMATION?
All credit card transactions are completed by Authorize.net, a reputable provider. Your billing information is transmitted using a secure Internet connection (SSL), certified by GeoTrust. We’re a friendly bunch, and we want to make you happy, so we’re working hard to make sure you have a safe shopping experience.

Problems & Support

I HAVE JUST SIGNED UP, BUT THE WEBSITE DOES NOT ALLOW ME TO ACCESS MY ACCOUNT DUE TO NON-ACTIVATION. WHAT CAN I DO?
MUBI sends out an activation email immediately after sign up. This sometimes ends up in your spam folder, so please check this out or contact support@mubi.com to help you out!
I HAVE FORGOTTEN MY PASSWORD. WHAT TO DO?
For resetting your password, simply visit mubi.com/forgot_password.
I HAVE A NEW EMAIL ADDRESS. HOW DO I UPDATE MY MUBI ACCOUNT?
Easily! Users can change email, password and even username. Simply head over to account settings and change your personal info there.
WHO CAN I CONTACT IF I HAVE AN ISSUE, A QUESTION, OR A CONCERN?

If you have any questions, problems, or suggestions for any aspect of the site, please email us at support@mubi.com, and we’ll be happy to get back to you as soon as we can.

We’ve also included some of the more general questions and troubleshooting tips down below.