FAQ

General

WHAT IS MUBI?
MUBI is a curated online cinema where you can watch, discover, and share great movies. Our film experts hand-pick cult, classic, independent, and award-winning movies for you to watch on multiple devices at home and on the go. We also bring you editorial coverage of what’s new in cinema culture, and let you share your passion for film and meet others who love it just as much as you.
WHAT MAKES MUBI SPECIAL?
Every day our film experts introduce you to a film they love and you have a whole month to watch it, so there will always be 30 extraordinary films for you to enjoy. We also program festival gems and hard-to-find masterpieces, collaborate with film festivals and our favorite directors, and bring a world of cinema to your computer, mobile devices, and home theater.
WHAT KIND OF FILMS DOES MUBI SHOW?
We show the best of international cinema. This means a wide-ranging but carefully selected group of films that fall into any number of categories, from art-house, documentary and independent films, to contemporary award-winners, our favorite Hollywood classics, and experimental shorts. You can find our current line-up here.
DO I NEED TO BE A SUBSCRIBER TO USE MUBI'S WEBSITE?
Anyone can register for MUBI for free. With a free account you can follow other users, search and discover films in our database, review and rate films, add any film to your watch list and favorites, as well as create lists of your own. In other words, by creating an account you are joining our global community of film lovers wherein you can discover wonderful movies.
IS MUBI ONLY ABOUT SHOWING FILMS?
No, there's much more! MUBI serves as a one-stop global meeting place for cinema culture. Just like our users Kenji, Duncan and Ally, you can review and rate movies, and discuss and share your love for cinema with our international community. Our online magazine the Notebook also offers you the latest articles and news regarding international cinema.
ARE MOVIES AVAILABLE TO WATCH IN HD?
Whenever possible, absolutely. While good high definition versions of many classic and international films sadly don’t exist yet, we make our films available in HD when we can. MUBI will try to offer you the best quality depending on your internet connection.
WHY AREN'T ALL THE FILMS LISTED ON MUBI.COM AVAILABLE TO WATCH?
We have an interactive film database where we aim to list every movie ever made, regardless of whether or not it’s currently playing on MUBI. The number of films in our database is growing daily through our communities contributions, whereas our curated online cinema sticks to providing you with a constantly rotating selection of 30 movies in any given time or place.
IN HOW MANY COUNTRIES CAN I WATCH FILMS ON MUBI?
You can stream and download movies in over 200 countries around the world. Every country has its own unique line-up, as the rights to show even a single film are often divided by different distributors and territories, making it very difficult to show the same movies in every country at once. This in turn allows us to tailor each country's selection for the local audience.
CAN I USE THE SAME SUBSCRIPTION WHEN I TRAVEL TO OTHER COUNTRIES?
Yes, a MUBI subscription is a passport to cinema so you can enjoy our films wherever you are in the world! However, please note that the available audio and subtitles can vary from country to country.
HOW CAN I WATCH FILMS?
By choosing one of our subscription plans! We offer monthly and yearly plans, so you can enjoy our rotating selection of curated movies. The longer you sign up for the more you save! You can find more information here.
WILL MOVIES HAVE SUBTITLES IN MY LANGUAGE?
Currently the service is localized within the United Kingdom, France, Germany, United States and Mexico. In other countries around the world, the service and user interface will be offered in English, but we're working hard to change this by expanding the audio and subtitle options so that all users can enjoy films in their local language.
I'M ON VACATION IN ANOTHER COUNTRY... WHY IS THE WEBSITE NOW IN A DIFFERENT LANGUAGE?
MUBI is automatically displayed in the local language of the country you are connecting from. To change your language settings, just go to your account settings here, and click on the drop down menu labeled "Choose your language." There, you can choose to view the site in either English, French, German, Spanish and Turkish.
I'M UNABLE TO FIND A FILM IN YOUR DATABASE! HOW CAN I ADD IT?
For the time being, you can add a film to the database by submitting it here. If you would like to submit changes to a pre-existing page you can do so here. Submissions typically take 48 hours to process, so please don't expect your submission to appear immediately!
AM I ABLE TO DOWNLOAD THE FILMS TO MY COMPUTER?
Unfortunately, no. However, you can temporarily download our films via our Android and iOS mobile apps and keep them on your device for a 7-day period for offline viewing.

Devices

ON WHICH DEVICES AM I ABLE TO ENJOY MUBI’S FILMS?
In addition to being able to watch movies on our website, MUBI is available around the world on iOS and Android devices, SAMSUNG, Apple, and Sony BRAVIA TVs, as well as on the Sony PlayStation 3 and PlayStation 4 in select territories - with more platforms to come! To see what devices MUBI is available on in your country please visit this page. For more specific device information, click the relevant device: Android, iOS, Sony BRAVIA, Apple TV, SAMSUNG TV.
WHERE CAN I FIND OUT MORE INFORMATION ABOUT YOUR iOS APP?
You can download our iOS application for free here.
WHERE CAN I FIND MORE INFORMATION ABOUT MUBI ON ANDROID?
You can download our Android mobile & Android TV application for free here.
WHERE CAN I FIND OUT ABOUT YOUR PLAYSTATION® APP?
You can access the PlayStation FAQ directly on your PlayStation 3 and PlayStation 4.
CAN I STREAM FILMS TO MY TV?
Yes, you can! With our iOS App you can use AirPlay to stream films to your Apple TV, and our Android App allows you to play films to your TV via Chromecast. Simply download the MUBI App on your phone or tablet to get started! We also have a MUBI app for Samsung Smart TV, Android TV, Amazon Fire TV, and the new Apple TV (4th generation).
I'D LIKE TO HELP OUT AS A BETA TESTER FOR FUTURE VERSIONS OF THE ANDROID AND IOS APPS. HOW CAN I JOIN?
If you are interested in joining our beta community to test the Android App, simply visit this page. If you are an iOS user, drop us a line at support@mubi.com and we'll set you up for our beta testing program.
WHERE CAN I FIND MORE INFORMATION ABOUT MUBI ON SAMSUNG?
You can find out more about MUBI on your SAMSUNG device here.
I AM NOT ABLE TO ACTIVATE MY SAMSUNG TV WITH THE ACTIVATION CODE THAT APPEARS. WHAT DO I DO?
While logged into your account via your computer, please head over to the activation page here and enter the code you see on your TV. This will sync activate the TV with your MUBI account. Additional information about activating your MUBI account on your TV can also be found at our Samsung dedicated page.
WILL MUBI BECOME AVAILABLE ON ROKU?
We are always on the lookout to expand our service to new platforms and we will be adding more devices soon. Keep an eye out on our Twitter and Facebook account for official announcements!
IS MUBI AVAILABLE ON APPLE TV?
Users can watch films on Apple TV (4th generation). For older models, we'd suggest using the MUBI iOS App to stream films via AirPlay.

Payment & Subscriptions

HOW CAN I PAY FOR A MUBI SUBSCRIPTION?
MUBI currently supports payment via PayPal and the following credit and debit cards: American Express (USA only), Master Card, Maestro and VISA. We also accept VISA debit cards except for VISA Electron.
CAN I CHANGE MY PLAN?
Yes, absolutely! If you subscribed through the web, simply click here and choose 'Change Plan'. If you subscribed through iOS, Android, Amazon or PlayStation, you'll need to update your plan on respective devices/stores.
HOW DO I CANCEL MY SUBSCRIPTION IF I PURCHASED IT ONLINE THROUGH THE WEB?
You can cancel your subscription at any time in your subscription settings. If you've purchased a plan, you can cancel, and the system will still preserve any remaining time you've already paid for.
HOW DO I CANCEL MY SUBSCRIPTION IF I PURCHASED IT THROUGH THE PLAYSTATION®STORE?
You can cancel your subscription renewal payments while your membership is active using the following methods.

Account Management on PC
1. Sign into your Sony Entertainment Network account.
2. Go to the Media tab and select Games from the options on the left.
3. Select the current membership and click ‘Cancel Automatic Renewal’.
4. You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription period if you change your mind using the same method.

PS4™
Select your local user account press up on the control pad to access the Function menu and go to (Settings) > “PSN” > Account Information > Services List and press (X button) to show all service entitlements.
Select the current membership and press (X button).
Select ‘Cancel Automatic Renewal’ and press (X button).
You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription period if you change your mind using the same method.

PS3™
On the XMB™ Menu go to (“PSN”) > (Account Management) > (Transaction Management) > ‘Services List’.
Select the current subscription and press (X button).
Select ‘Cancel Automatic Renewal’ and press (X button).
You can ‘Restart Automatic Renewal’ before the expiry date of the current subscription period if you change your mind using the same method.
I HAVE A NEW EMAIL ADDRESS. HOW DO I UPDATE MY MUBI ACCOUNT?
Easily! Users can change email, password and even username. Simply head over to your account settings and change your personal info there.
HOW DO YOU HANDLE CREDIT CARD INFORMATION?
All credit card transactions are completed by Braintree, a PayPal subsidiary. Your billing information is transmitted using a secure Internet connection (SSL), certified by GeoTrust. We’re a friendly bunch, and we want to make you happy, so we work hard to make sure you have a safe shopping experience.
CAN I PAY FOR MUBI WITH EC?
Unfortunately, it is not possible to pay with EC (Electronic Cash) Debit Cards and it is not on our roadmap at this time.
CAN I PAY FOR MUBI WITH PAYPAL?
We're glad to announce that MUBI now accepts PayPal payments. To subscribe via PayPal please just make sure to select this as your payment method when initiating your subscription here.
HOW DO I CHANGE MY CREDIT CARD INFO?
Just go to mubi.com/subscription, scroll down to "Payment Info", and click "Update Credit Card."

Problems and Support

WHEN I TRY TO LOG IN TO MUBI.COM, THE WEBSITE SAYS I NEED TO ACTIVATE MY ACCOUNT. WHAT CAN I DO?
MUBI sends out an activation email immediately after you first sign-up. Sometimes, this ends up in your spam folder, but if you're having any trouble, please contact us at support@mubi.com and we can fix it right away.
I SEEM TO HAVE FORGOTTEN MY PASSWORD FOR MUBI.COM. WHAT DO I DO?
For resetting your password, simply visit mubi.com/forgot_password.
WHAT ARE THE SYSTEM REQUIREMENTS FOR MUBI.COM?
Our movies are encoded to ensure the most optimal viewing experience. To take advantage of this, we would recommend: a minimum Internet connection of 5 Mbps (10 Mbps for HD Viewing), at least 2 GB RAM, at least 2 GHz processing power, and the latest version of Flash, which you can download it for free here. If you're still having trouble loading or playing the film, please write to us at support@mubi.com, letting us know your country and the title of the film– our team will get back to you as soon as possible.
IS MY INTERNET CONNECTION FAST ENOUGH?
For an optimal streaming experience we recommend at least 5 mbps of bandwidth and network latency under 100 ms. There are two speed tests you can perform in your web browser which will give you all the information you need. Please run both tests and report the results to us via support@mubi.com.

http://www.speedtest.net will measure the best-case speed of your Internet connection.

http://speedtest.mubicdn.net/ will measure the actual speed your connection to MUBI.
WHAT IS THE OPTIMAL BROWSER FOR WATCHING FILMS ON THE WEB?
MUBI supports all current versions of Chrome, Firefox, Safari and Internet Explorer. We recommend you do not use Internet Explorer before version 11. Chrome on all Mac & PC as well as Internet Explorer 11 and Edge on Windows 8.1 and Windows 10 offer the best experience because they do not require the Flash plug-in for playback. We would also recommend for Linux users that you use Chrome. If you are using a browser which requires Flash for playback, then we recommend ensuring you have the latest version of Flash, which you can download for free here.
I HAVE FAST INTERNET AND MY STREAMS STILL GET INTERRUPTED. WHAT NOW?
There are two possible causes: either your computer is too slow to play HD video content smoothly or you are experiencing Internet congestion somewhere between your Internet service provider and MUBI’s servers. For smooth playback on your computer make sure you are not running other tasks in the background, like virus scanners, backup tools, etc. If you are using a laptop make sure it is plugged into a power outlet. Chrome is the fastest browser on PC, Safari is the fastest browser on a Mac. If you suspect Internet congestion may be the cause, you can manually select an alternative streaming region from your account settings at http://mubi.com/account/preferences/video. We recommend you only stream from regions within your continent.
I HAVE SUBSCRIBED TO MUBI, BUT WHEN I LOG IN IT SAYS I DON'T HAVE A SUBSCRIPTION. WHAT NOW?
There is a possibility you actually have a second account on MUBI on which your subscription is running. Please check if you have subscribed with another email address, or contact our Support Team at support@mubi.com.
HOW CAN I GIFT A MUBI SUBSCRIPTION?
We do indeed offer the option to gift a 12 month subscription. Simply head over to mubi.com/gifts in order to set one up.
WHO CAN I CONTACT IF MY QUESTION ISN'T ANSWERED HERE?
If you have any questions, problems, or concerns, please contact us at mubi.com/support, and our team will be happy to help!