Cheap, shallow, bland, inept, superficial, generic, uninspired, feeble, and not good, but it's about the very real and very terrible Rwandan genocide so it can't help but stumble upon a tiny bit of genuine drama and pathos here and there, even as poorly made as it is. That saves it from 1-star territory. Barely. It gets a D+.
A subject matter about darkness from the dusk of 20th century is presented as a emotional and honest experience through Don Cheadle's hypnotic performance. So, it's a shame when the topics such as genocide must end on a note that tears apart the strength that is kept behind such a word in order to make a viewer feel hopeful, even when the entire lesson of this history's chapter is based on foundation of disillusions.
Swimming in shallow waters to make a hard topic digestible (how ever uninspired this move is) indeed does work in a rhythm of non-stop drama, and a main protagonist too busy to unveil himself properly. However, there was no need for it to have any political pretensions what-so-ever, especially this trivial, going as deep as a high-school textbook and forcing some utterly useless roles.
"Hotel Rwanda" is a cookie cutter retelling of an unspeakable tragedy that teeters on the brink of being downright irresponsible. The only thing that redeems it at all are the performances of Don Cheadle and Sophie Okonedo. I'm sorry, but genocide is not "PG-13" subject matter. I think I feel the same way about this movie as a lot of people feel about "Schindler's List."