SUPPORT & TESTING
MUBI is a global streaming platform and distributor reaching a community of 8 million film lovers around the world. MUBI shows a curated selection of independent, international and classic films. MUBI is available on Browsers, iOS, TVOS, Android, Roku, Samsung, Fire TV and several TV brands and set top boxes.
We are now streaming in over 190 countries. Our film choices in each country are influenced by local cinema and culture. We’re a quick moving, and fast growing company – with over 80 people across offices in London, New York and Kuala Lumpur. This means that new, exciting opportunities arise often.
We are seeking a highly motivated individual to join our team in the London office on a full-time basis. You would be an integral part of a small, dedicated team working to bring the best streaming experience to our subscribers all around the globe. You would be working closely with our content, marketing and engineering teams.
Our ideal candidate:
As a Customer Support agent, you are very attentive to our customers needs, enquiries and feedback. Your aim is to make the customer feel heard and understood, with a friendly and professional approach. You are fluent in English as well as a second language. You have previous experience in a customer support environment.
As a Junior tester, you are able to think cases the developers probably didn’t handle correctly and find any issues within our application. You can work with different browsers and platforms. Above all else, you are a quick and autodidact learner and can adapt to any technical challenge thrown at you.
You would also be:
A team player with a can-do attitude
Impeccable in your attention to detail
Organised, punctual and patient
Strong written & verbal communication abilities
Positive, kind, & articulate correspondence skills
Willingness to accept coaching and feedback
Ability to speak a second language is a plus
Assisting our customers with an array of technical inquiries, general feedback, and other questions via e-mail and other social media platforms on a daily basis
Good communication with other departments as necessary to ensure complete, accurate and timely resolution of customer issues
Coordinate with our Customer Support team on varying workflow and product related matters, especially learnings made through testing sessions
Test MUBI on all supported platforms and report any issues through an issue tracker
Include all the necessary details in the report to reproduce the issue
Follow up on reported issues with the Engineering team
20k-25k (dependent on experience)
If working on a wide range of interesting, impactful projects with a world class team excites you, then we want to hear from you!
This position is located at our head office in London. Please send a cover letter and CV to here