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Jobs

French & English Customer Support Agent

Full Time, Europe
ABOUT MUBI
MUBI is a global streaming platform and distributor reaching a community of 10 million film lovers around the world. MUBI shows a curated selection of independent, international and classic films. MUBI is available on Browsers, iOS, TVOS, Android, Roku, Samsung, Fire TV and several TV brands and set top boxes. 
We are now streaming in over 190 countries. Our film choices in each country are influenced by local cinema and culture. We’re a quick moving, and fast growing company – with offices in London, New York, Vienna, Istanbul, Mumbai, and Kuala Lumpur. This means that new, exciting opportunities arise often.

PROFILE
We are seeking a highly motivated individual to join our team on a full-time basis, covering our weekend shifts. You would work Saturdays and Sundays and would have your days off on Tuesday and Wednesday. We are looking for someone based in Europe to work remotely. You would be an integral part of a small, dedicated team working to bring the best streaming experience to our subscribers all around the globe. You would be working closely with our content, marketing and engineering teams.

OUR IDEAL CANDIDATE
As a Customer Support agent, you are very attentive to our customers needs, enquiries and feedback. Your aim is to make the customer feel heard and understood, with a friendly and professional approach. You are fluent in English and French, and located in Europe. You have previous experience in a customer support environment. 

You would also be:

  • A team player with a can-do attitude
  • Impeccable in your attention to detail
  • Organised, punctual and patient
  • Strong written & verbal communication abilities
  • Positive, kind, & articulate correspondence skills
  • Willingness to accept coaching and feedback
  • Ability to speak any more languages is a plus

 
RESPONSIBILITIES

  • Assisting our customers with an array of technical inquiries, general feedback, and other questions via e-mail and other social media platforms on a daily basis
  • Covering our weekend shifts to ensure customers are not left waiting long
  • Good communication with other departments as necessary to ensure complete, accurate and timely resolution of customer issues
  • Coordinate with our Customer Support team on varying workflow and product related matters, especially learnings made through testing sessions
  • Test MUBI on all supported platforms
  • Follow up on reported issues with the Engineering team

If working on a wide range of interesting, impactful projects with a world class team excites you, then we want to hear from you!

This position would allow you to work remotely and we welcome applicants from anywhere in Europe.
Salary: Dependent on experience.
To apply, please send your CV and cover letter to Margarida Patricio at mpatricio@mubi.com
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