Irene, the new receptionist of a small mountain resort gradually understands that she replaces a receptionist who mysteriously vanished, as the employees of the hotel appear increasingly uncanny.

Austrian director Jessica Hausner (Lourdes) has become known for her films whose environments are imbued with a strange, chilling atmosphere. This psychological horror film builds an escalating sense of menace surrounding an unresolved mystery within the dark corridors of an eerie hotel.