1. Know your market better. Spend more time listening that talking. Participating actively in social media will let you know more about what your target market wants and needs. In addition, this is a more cost-efficient and effective means to get valuable information as compared to surveys and focus group discussions.
2. Be more reliable. Showing that you are an expert in the industry through social networks is easier as compared to showing it through other media. You can show your expertise through blogs, forum, and social networking sites that will reach thousands of people around the world. Once your site becomes popular, other independent bloggers, website manager and business owners will link your blog into them, making your business networking more powerful.
3. Associate your company with a non-profit organization or cause. People going on the internet aren’t just after online shopping they also want companies who aim to share. People have more confidence in causes than just a company for profits.
4. Good feedbacks are much appreciated. If your company is offering a new product or service, customers who are giving positive feedbacks are most welcomed. You can efficiently establish your reputation. Word-of-mouth can spread through social networks and personal interactions and can create a better image for your business.